Terms & Conditions

1. Definitions

"Seller": Ashby Trade Sign Supplies Limited or any of its subsidiaries.

"Purchaser": The person, firm, or company to be supplied with the goods by the Seller.

"Goods": The materials and/or other items to be supplied under the Contract.

"Contract": The agreement for the sale and purchase of Goods between the Seller and the Purchaser to which these conditions apply.

2. Scope

These conditions apply to all sales of Goods by the Seller and override any inconsistent terms in the Purchaser’s order or correspondence unless agreed in writing by the Seller.

3. Quotations

Quotations are not offers and may be amended or withdrawn at any time before the Seller accepts the Purchaser's order.

4. Prices

(a) Prices payable are those in effect at the time of dispatch. Prices may be adjusted to reflect changes in costs, including materials, carriage, labour, overheads, taxes, and exchange rates. Prices exclude VAT unless stated otherwise.

(b) Additional charges apply for special packaging requested by the Purchaser.

5. Terms of Payment

(a) All prices are quoted net. Payment is due by the last day of the month following the invoice date, without deduction or off-set. Late payments can incur a standard daily interest of 8% plus the Bank of England base rate.

6. Delivery

(a) Delivery times are estimates and not guaranteed. The Purchaser cannot claim damages or cancel orders due to delivery delays.

(b) If the Purchaser refuses delivery, the Seller may store the Goods at the Purchaser's risk and expense and is entitled to immediate payment. After 28 days, the Seller may dispose of the Goods.

(c) Risk passes to the Purchaser upon transfer to the carrier or 2 days after notification of availability for collection.

(d) When delivered by the Seller's transport, risk passes upon delivery.

(e) For C.I.F. or F.O.B. sales, INCOTERMS 1990 apply unless inconsistent with these conditions.

(f) For F.O.B. sales, the Seller is not required to notify the Purchaser under section 32(3) of the Sale of Goods Act 1979.

7. Title

(a) Title passes to the Purchaser upon full payment of all sums due under the Contract and any other contracts.

(b) The Seller may recover Goods for which title has not passed and enter the Purchaser's premises for this purpose.

(c) The Purchaser must store Goods separately until title passes and ensure they are identifiable as the Seller's property. If Goods are used in production, the Seller retains title if they are removable.

(d) If the Purchaser sells the Goods in normal business, they must account to the Seller for the proceeds, retaining only the excess over amounts due to the Seller.

8. Returns and Refunds

(a) Goods may be returned only with the prior written consent of the Seller. The Purchaser must notify the Seller of the intention to return Goods within 14 days of receipt. Returned Goods must be in their original condition and packaging. The Purchaser is responsible for all costs associated with the return unless the Goods are faulty or not as described.

(b) Refunds will be processed once the returned Goods have been inspected and deemed to be in acceptable condition. The Seller reserves the right to apply a restocking fee of up to 20% of the value of the returned Goods. Refunds will be made using the original payment method, unless otherwise agreed.

(c) Customized Goods or Goods that have been used or altered after delivery are not eligible for return or refund unless they are faulty or not as described.

9. Disclosure of Information

(a) Technical advice, data, and information provided by the Seller are for guidance only and not part of the Contract. 

(b) The Purchaser is responsible for the accuracy and suitability of any drawings, information, advice, or recommendations given to the Seller.

c) The Purchaser's personal data will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). The Seller is committed to ensuring that all personal data is handled securely and in compliance with our Privacy and Ethics policies.

10. Third-Party Rights

(a) The Purchaser indemnifies the Seller against claims resulting from work done on Goods according to the Purchaser's specifications that infringe third-party rights. 

(b) The Seller only transfers the title it has in Goods subject to third-party intellectual property rights.

11. Insurance

If the Purchaser requires insurance for any consignment, they must notify the Seller in writing before delivery, and the Purchaser will pay the insurance premium.

12. Liability

(a) The Seller is not liable for:

·  Discrepancies in quantity or weight unless notified within 48 hours of receipt.

·  Damage or loss in transit unless notified within 48 hours of receipt or scheduled delivery.

·  Defects caused by the Purchaser or third parties.

·  Other defects unless notified within 48 hours of receipt or, if not apparent on inspection, within 1 month of delivery.

(b) For accepted liability, the Seller will replace, repair, or make good any shortage or defects. 

(c) Liability for defective material or workmanship is limited to the cost of the defective goods. 

(d) The Seller is not liable for loss of profits, contracts, or other indirect or consequential losses. 

(e) Higher liability limits can be requested, and the Purchaser will pay additional insurance premiums.

13. Licences and Consents

The Purchaser must obtain any necessary licenses or consents for acquiring or using the Goods and provide evidence to the Seller upon request.

14. Force Majeure 

(a) The Seller is not liable for delays or losses due to circumstances beyond its control, such as Acts of God, strikes, or supply chain disruptions. 

(b) "Force Majeure Circumstances" include any event outside the Seller's reasonable control. 

(c) In such events, the Seller may apportion available stock among customers.

15. Insolvency 

If the Purchaser becomes insolvent, the Seller may cancel the Contract without prejudice to any accrued rights.

16. Consumer Protection Act 1987 

(a) The Purchaser must provide the Seller with copies of all instructions and warnings for composite products incorporating the Goods. 

(b) The Purchaser indemnifies the Seller for claims under the Act unless the Goods were defective when supplied or became defective due to the Purchaser's actions.

17. Anti-Bribery and Corruption

The Purchaser and the Seller agree to comply with all applicable anti-bribery and anti-corruption laws, including but not limited to the Bribery Act 2010. Both parties warrant that they shall not engage in any form of bribery, corruption, or unethical conduct in relation to the performance of this Contract. Any breach of this clause will entitle the non-breaching party to terminate the Contract immediately and seek any remedies available under law.

18. Environmental and Sustainability Responsibility

The Seller is committed to conducting business in an environmentally responsible and sustainable manner. The Purchaser is encouraged to visit our website for detailed information on our environmental and sustainability initiatives. The Seller continuously strives to minimize their environmental impact through eco-friendly practices and encourage their partners to do the same.

19. Waiver

Failure to enforce any rights under the Contract does not constitute a waiver of those rights.

20. Notices

Notices must be in writing and are deemed received two working days after posting or upon delivery by hand or electronic transmission.

21. The Law

The Contract shall in all respects be governed by and construed and interpreted in accordance with the laws of England, and the parties hereby submit to the non-exclusive jurisdiction of the English courts.2. Scope

These conditions apply to all sales of Goods by the Seller and shall prevail over and apply to the exclusion of any inconsistent terms or conditions contained or referred to in the Purchaser’s order or in correspondence or elsewhere or implied by trade customer practice or course of dealing unless specifically agreed to in writing by the Seller. Purported provisions to the contrary are hereby excluded or extinguished.

Website Terms and Conditions

1. Our Contract

These website terms & conditions (“Website terms”) apply to your use of the Ashby website at ashbytrade.net (the “Website”, which term shall include all content on the Website). You must read these Website terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website terms in their entirety. If you do not agree to these Website terms in their entirety, you must not use the Website. 

2. Privacy & Cookies Policy

(a) These Website terms supplement (and are in addition to) the terms of our Cookies Policy. Our Cookies Policy deals with the use of cookies on the Website.

(b) When you agree to these Website terms, you shall be deemed also to have read, understood and agreed to our Privacy and Cookies Policies in their entirety. You can view our Privacy and Cookies Policy by clicking here Cookie Policy.

3. Terms & Conditions relating to Sales

If you order a product through the Website, our Terms & Conditions relating to sales will also apply.

4. Your Use of the Website

(a) You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

(b) You may use, download, and display the content of this Website on a computer screen and print one copy for your personal use or internal business purposes only. This content must not be used as your own work or for any commercial products. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

·  Copy, reproduce, use or otherwise deal with any content on the Website

·  Modify, distribute or re-post any content on the Website for any purpose

·  Reproduce, crawl, frame, link to or deep-link into this Website on or from any other website or application/app or any other device connected to the Internet

·  Use the content of the Website for any commercial exploitation whatsoever

(c) You may not use the Website for any of the following purposes:

·  Disseminating any unlawful, libellous, threatening, abusive, bullying, vulgar, obscene, or otherwise objectionable material

·  Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice

·  Gaining unauthorised access to our or other computer systems

·  Interfering with any other person’s use or enjoyment of the Website or the Internet

·  Interfering or disrupting networks or web sites connected to the Website

·  Making, transmitting or storing electronic copies of materials protected by copyright

5. Use of this Website from Outside the UK

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Ashby Trade Sign Supplies Ltd products and services available in the UK. Those who choose to access this Website from locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

6. Ownership of Rights

(a) The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Ashby Trade Sign Supplies Ltd.

(b) If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign (on a worldwide basis to the fullest extent permitted by law) those rights to Ashby Trade Sign Supplies Ltd (including any rights you may have in user generated content that you submit through the Website). You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

(c) You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

7. Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We will not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

8. Availability of the Website

(a) We can make no promise that the services at the Website will be consistently fault free. If a fault occurs in the service, please report it to our Customer Services team via email: sales@ashbytrade.co.uk and we will attempt to correct the fault as soon as we reasonably can.

(b) Access to the Website may occasionally be restricted or limited to allow for repairs, upgrades or general maintenance. We will endeavour to restore access as soon as we can.

9. Damage to your Computer or Other Device

(a) Ashby Trade Sign Supplies Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.

(b) It is your responsibility to ensure that you have the right equipment and software (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.

(c) We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

(d) We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. We do not accept any liability in respect of the use of these websites.

10. Accuracy of Content

(a) Ashby Trade Sign Supplies Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party (to the extent permitted by applicable law).

(b) The views expressed in user generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of Ashby Signs Ltd or Ashby Trade Sign Supplies Ltd.

11. Our Liability

(a) The Website is provided by us for your use without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

(b) We shall not be responsible for any breach of these Website terms caused by circumstances beyond our control.

(c) We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website terms or your use of the Website.

(d) Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.

(e) These Website terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable law (such as death or personal injury).

12. Indemnity

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and any sums paid by us as a result of any settlement agreed by us arising out or in connection with:

·  any claim by any third party that the use of the Website by you is defamatory, offensive, bullying or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice

·  any claim by any third party that the use of the Website by you infringes that third partys copyright or other intellectual property rights of whatever nature

·  any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you

13. Entire Agreement

These Website terms (including our Cookies Policy and Terms & Conditions of sale) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

14. Changes to these Website Terms

We reserve the right to change and update these Website terms from time to time. Notification of these terms will be uploaded via the Website. We recommend that you revisit this page regularly to keep informed of the current Website terms. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website terms.

15. Applicable Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

16. Miscellaneous

(a) If any provision of these Website terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website terms, which shall remain in full force and effect.

(b) A person who is not a party to these Website terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Website terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

(c) The Website is owned and operated by Ashby Trade Sign Supplies Ltd (Company Number 01439528) a company registered in England and Wales whose registered office is at Unit 1, Hatch Industrial Park, Greywell Road, Basingstoke, Hampshire RG24 7NG.