Frequently asked questions

Whilst we love talking to you and are more than happy to answer any question you’ve got, we thought we’d pre-empt a few of them to try and save you a little bit of time. Below is a list of frequently asked questions – we hope it helps!

  • You've got a new website...can I still price items and pay my account?

    The answer to both is yes. Sign in using the 'Sign in' button, and you'll be redirected to the appropriate pages.

  • I'm not a Sign Maker or part of a related industry. Can I still buy from you?

    We're more than happy to answer any question that you have but when it comes to placing an order we'll refer you to a local Sign Maker. Don't worry though - we'll give you all the details you need and you can still order our products through them.

  • How can I login?

    Click the 'Account' button and enter your email address and password as you normally would.

  • I've forgotten my password, what do I do?

    Click the 'forgotten password' button on the login page and follow the on screen instructions.

  • How can I place an order?

    Simply give us a call or send an email with the details. We'll be happy to help either way!

  • Can I have my goods delivered to third party address?

    Yes you can. At the time of order let us know where you'd like it to go and we'll plain wrap it for delivery the third party address.

  • I'm a trade account customer, how can I pay my account?

    You can pay your account online by logging in, or by sending us a BACS or CHAPS payment (the details will be on the bottom of your order confirmation and invoice.

  • I don't have a credit account, how can I pay for my order?

    Once you've placed our order we'll send you a payment link to our secure online payment portal. Enter your details and click 'pay now'. Alternatively you can send us a BACS or CHAPS payment - its up to you!

  • Am I able to amend my order once it's submitted?

    Yes, sometimes, but we'll always aim to process your order as fast as we can. We're happy to accommodate any amendments to an order provided production on the item hasn't already started.

  • I've placed my order, should I book my fitters?

    We always advise you to wait until the goods are in your possession before making further arrangements. This enables you to ensure that everything is as you expect before incurring costs from a third party.

  • I've place my order and need to send you an artwork. What should I do?

    Send an ai./eps/pdf file to sales@ashbytrade.co.uk and tell us your job number. We'll do the rest.

  • Is my order in production?

    When your order goes into production we'll send you an email to let you know.

  • Why is my order sometimes delayed?

    Occasionally an item is delayed in production or we're not completely happy with it. When this happens we'll always endeavour to let you know why and give you a revised lead time.

  • How long will it take for my order to arrive?

    It depends on the product. Everything we manufacture is bespoke, so its best to check your order confirmation (we always quote an estimated lead time).

  • How do you ship my orders?

    All orders are despatched on a Tuffnells overnight service. If you'd like a private delivery, speak to us about a dedicated courier.

  • How do I return faulty items?

    If your item is faulty (or made to the incorrect specification) its best to give us a call. If we've made an error we'll pick the goods up and repair them or provide new ones.